1. McDonalds DARRIEU Romain 0700892 GOMIS Pascal 0800002 DVORACECK Jan 0701048 DEFARGE Mathieu 0700893 timbre MANAGEMENT
? Introduction
? Implementation of quality system
? Examples of Failure
? Conclusion
2. INTRODUCTION
o Started out as a small drive-through in 1948 by two brothers, Dick and macintosh McDonald.
o In 1961 Kroc bought out the McDonald brothers. By 1967 McDonalds expanded its trading operations to countries outside the U.S.A. (today worldwide, over 31.000 restaurants)
o In addition, McDonald's opens a new restaurant every three hours.
o orotund Mac, the world's most sold hamburger was essential by Jim Delligutti in 1967 to feed construction workers.
3. How is employ the Quality administration ?
o Quality is the totality of features and characteristics of a harvest or service that bear on its ability to suffer stated or implied needs .
o Quality Service
? The Employees
? The Food
? The Restaurant
o Quality Control
4. How is implemented the Quality System ?
1/4
o The Employees
? Are at work on time , be neatly dressed , and are clean
? Must make sure that the customers constantly receive safe food , which implies that the employees must wash off their hands often to remain clean
? Must follow certain(prenominal) Standard Operational Procedures , so the customers always receive majestic quality and service (like using gloves)
? Employees rely on teamwork and noble energy to get the job done
? Keep the smile up when serving
5. How is implemented the Quality System ? 2/4
o The Food
? essence and fries have to be properly fried
? Vegetables are soundly washed when used in the food
6. How is implemented the Quality System ? 3/4
o The Restaurant
? Should be clean
? Have to be disentangle , sparkling and spotlessly clean
? Food delivers fast, accurate and friendly service
7. How is implemented the Quality System ? 4/4...If you want to get a full essay, order it on our website: Orderessay
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