Ob First Case

School of Management
HRM 601-105 Organizational Behavior Fall, 2009
Name: subgenus Chen Xiaopeng
Questions:
After watching and reading, why do you come back linked was initially hidebound in their response to Dave Carroll and his upset(a) guitar. dissect this in terms of rewards that baggage handlers, service representatives and managers get two m unrivalledtary and intangible. Also comment on the culture at fall in that led to their decision to do nothing. As a service club, United said they impart provide the refuge and comfortable service to their customers. If the customers see their baggage is throw by the handlers here to there when transfer, what will they think? They will think the company is lies to them. Next time, the will never consider the United when they travel. So, that’s why there are no pile or department said they will take the debt instrument for breaking the guitar. I will tumble this thing in Ob field. As an organization, the United leader will analyze the thing and they found if they acknowledge that they broken the Dave’s guitar, they will lose a lot of money and the boldness of the customers. From this motivation, the company decided to do nothing.



And the baggage handlers thought if they acknowledge that the guitar was broken by them, they will lose the rewards. From this motivation, they choose to do nothing. So, I think that’s why the United company choose to do nothing in this thing.
What about attention give to United after the youtube video do you suppose do United open to change? The United ignored one thing, the Internet. I think they never think of Dave wrote a straining about this thing and put it on the youtube. Million multitude knew this thing from youtube and almost all of them said they feel lenity for Dave and blamed the United. The result is that United lost billion dollars in few months later.
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