Battle for Value 2004: FedEx Corp. vs. United Parcel Services

1 . supplyEx has virtually invented guest logistic management by development a handheld barcode image scanner in 1986 to be advancing in order tracking and process monitoring, UPS didnt maturate by close until 1991 with electronic signature tracking and began their feature logistics chemical group in 1992. In 1975 UPS guaranteed pitching to each address in the Continental US, FedEx could guarantee delivery to every one of the 50 states in 2002. Both began investing in information technology, behaviorcraft and facilities to champion associate innovations, maintain quality, and reduce costs. Fed Ex has 50000 principle vehicles, 625 cablecrafts, 216500 all-encompassing- and odd-job(prenominal) employees that ship much than 5.4 one million million boxs daily UPS has 88000 ground vehicles, 583 ancestrycrafts, and 360000 employees (64% were unionized) and moves more than 13 million packages and documents every day. The air enunciate member was a 25 billion depute of the US package delivery industry and was concentrated in letter and packages and all-night and deferred. All FedEx s business activities were in the air express segment mend only 22 % of UPS taxation were from from the near day air business , however the 2 companies engaged in a furious challenger to triumph the firmament .

The two companies created a various number of strategies to fit the contention such as: Customer focus two companies stress their focus on the customers by listening to customers needs, providing customized solutions and committing to a service relationship. Price emulation UPS cut the price of all-night Fedex letters by half(a) operating theateral reengineering -because of the price competition the diminution of cost became a priority info technology FedEx uses being (Costumer Operation Service overlook Online System) which transmits data from package movements , customer preference ups, invoices, and deliveries to a of import database, while UPS relied on DIAD ( voice communication Information Acquisition Devices) which were handheld units...If you want to get a full essay, order it on our website: Orderessay

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