Effective Communication in the Workplace

The varieties of communication that exist in a workplace are numerous. Operational communication can come both internally in between management and staff and externally with consumers and suppliers (La Lone, n.d., p. 3). In addition, communication can arrive electronically via live chat and e-mail, in writing by memorandum or letter, and face-to-face in the form of formal or informal discussions or training situations. Not all communication is verbal; a UCLA understand found that as much as 93% of all communicational effectiveness is "determined by nonverbal cutes," and an additional study discovered that "the impact of a performance was determined 7 percent by the words used, 38 percent by voice quality, and 55 percent by the nonverbal communication" (Heathfield, 2008).

The forms of communication are also distinguished by their purpose. Some communication is intended only to impart information, while other types of communication are developed to persuade, provoke, engender creative output, or promote teamwork.

Shannon's design features a person-the facts source-who creates a message (Foulger, 2004). The message is transmitted by a transmitter, including a telephone, a person's voice and gestures, or a pc (Foulger, 2004). The signal flows through a channel such as air, radio waves, or the postal system (Foulger, 2004). Noise in the type of "secondary signals that obscure or confuse the signal carried" can interfere of the transmission, but the intended target on the communication could be the receiver-the telephone or eyes and ears at the other end (Foulger, 2004).

The destination could be the person who "consumes and processes the message" (Foulger, 2004). Shannon's type has been adapted numerous times, as the original model isn't a two-way model. A subsequent interactive design included feedback within the person who received the message towards the a single who sent it, including a transactional model incorporated a circular framework wherever ongoing communication continues to flow between the 2 parties (Foulger, 2004).

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