A Complaint and Apology

1) a direction as it claims to be dealt with as quickly as doable, the complaint is sent via e-mail

A complaint close place zero(prenominal) 6164, 18th September 2011, move with SATEX S.p.A., 100 shirts, 40 pullovers
Dear Mr. Causio
Im contacting you regarding a product defect.
On September 18th 2011, Reiner GmbH placed an shape no. 6164 with SATEX S.p.A. for 100 shirts, 40 pullovers. The order arrived as concord and the goods went on sale on November 5th 2011 as a part of our special Christmas promotion.
Six days later, on November eleventh 2011, we received the commencement exercise returned shirt and complaint stating that the buttons had dropped off the first time the shirt was worn. Already 12 pieces of shirts were returned to date, all to the full refunded. Also, we expect more shirts returned after Christmas as they were purchased as presents.
cod to the obvious defect in the production line, we decided to come back the rest of the unsold shirts from sale. Considering todays date, November 15th 2011, in that respect is 32 shopping days left till Christmas. For our Christmas promotion, we need replacement shirts, with buttons, in good quality and without any malfunctions.
I hope to hear from you as soon as possible about a solution. Please, feel free to contact me by phone.





Best Regards,XYBuying Executive for Reiner GmbHContact information
Sender Buying Executive XY Reiner GmbHWessumerstrasse 215-18 D-4500 Osnabrück Germany Tel: + 49 541 7962521 facsimile machine: + 49 541 7962535 e-mail: x.y@reiner.com.de |
Recipient Sales DepartmentSr. D. CausioSATEX S.p.A.Via di Pietra Papa00146 RomaItaly Fax: + 39 1151454 e-mail: daniel.causio@satex.co.it |

2) an apology it is obviously an e-mail
Complaint about an order for tubular steel garden furniture, invoice no. G 3190/1
Dear Mr. Méndez
I apologize again for the complications caused.
As I explained on the phone, the shipment you received was not meant for CREA. As it turned out, two shipments got mixed up by an accident. The shipment for...If you want to get a full essay, order it on our website: Orderessay



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