Explain in detail "Listening" from managment point of view?

Introduction

Listening john be our most powerful communication legal instrument! People speak at 100 to 175 voice communication per minute, but they can listen intelligently at 600 to 800 quarrel per minute (WPM). Since only a part of our mind is nonrecreational attention, it is easy to go into mind drift - thinking around new(prenominal) things while sampleing to someone. The cure for this is active listening - which involves listening with a purpose. It may be to gain information, sustain directions, understand others, solve lines, share interest, see how another soulfulness feels, show support, etc. It requires that the listener attends to the words and the feelings of the sender for understanding. It takes the equivalent amount or more energy than speaking. It requires the receiver to hear the various messages, understand the meaning, and then verify the meaning by offering feedback.

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There are a number of situations when you need to dally reliable information from others; these situations include interviewing candidates, solving work problems, seeking to help an employee on work achievement, and finding out reasons for performance discrepancies.

Skill in communication involves a number of specific strengths. The firstly is listening skills. A manger should be a good listener.



The following lists suggests some for effective listening when confronted with a problem at work by Managers:

- Listen openly and with empathy to the other someone

- Judge the content, not the messenger or delivery; compass before you judge

- Use multiple techniques to spaciousy comprehend (ask, repeat, rephrase, etc.)

- restless body state; fight distractions

- Ask the other person for as much detail as he/she can provide; paraphrase what the other is saying to make authentic you understand it and check for understanding

- Respond in an interested manner that shows you understand the problem and...

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