When Kudler decides to take the option of utilizing the SUSE Linux enterprise Server, it will be a smart choice for its flexibility, however the staff of Kudler will virtually likely not be qualified to function this bare-ass piece of technology. There is little need to worry though, as Novell embraces its role of providing allow and maintenance for all its products.
As famed on their website, Novell.com, ?Novells world class support organization offers customers the crush support experience in the industry.? (Novell, Inc., 2010) It makes little distinction from small businesses, like Kudler, or globe-spanning industries, they uphold their claim to provide the Linux support offerings to meet all business needs. Novell is also noted as having ? more than 25 years of experience, Global Support Centers and luxurious field teams, as well as industry recognized awards and certifications.? (Novell, Inc., 2010) Certainly by outsourcing to the developers of the server Kudler is purchasing will the scoop out support and maintenance to be found.
With a subscription to Novell?s SUSE Linux attempt support, Novell has the responsibility of providing a number of features. This includes:* Award-winning technical support,* first of all Look on-demand training,* Maintenance updates, service pack releases, hardware enablement and warranter and bug fixes Entitlement to the Subscription Management Tool for SUSE Linux Enterprise,* Rights to upgrade to overbold versions of the SUSE Linux Enterprise family of products,* A generous and predictable lifecycle commitment,* Opportunities to participate in new beta product testing,* Protection under the Novell® Technology authorization Program, including extensive intellectual property (IP) coverage,* Assurance of compatibility with thousands of hardware and packet products Flexible, tiered pricing Access to an extensive global vane of resellers and distributors, and lastly:* Access to Novell Customer Center an online interface where, from wiz location, you can review the status of all your Novell products, subscriptions and services, and obtain detailed Linux updates and support. (Novell, Inc., 2010)The price for a subscription to this detailed support can be tailored to fit the level of the business in question, with a table available on Novell?s website for perusal.
(Novell, Inc.
, 2010)A year of the staple fiber support could be as low as $349.00, with trio years being $940.00. A year of priority service, knowing to receive the fastest response time possible, would be $1,499.00, and triplet years being $4,050.00. As the priority service appears to have prices which might be better suited to larger industries, it would be recommended that Kudler gain a subscription to the standard support. This standard subscription strikes a more realistic medium, with a year of support being $799.00, and deuce-ace years being $2,160.00. As the three year read has a slight reduction for the overall time compared to change for a year each time, and that the server should be compromising enough to be adaptable to future upgrades, it would be in Kudler?s best interests to take the three year service agreement.
References:Novell, Inc. (2010). Suse linux enterprise server. Retrieved from http://www.novell.com/products/server/services_support.html
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