3M's New Information System,

I. Intro The line of reasoning purlieu is real competitive. Consequently, companies need to put out nodes good and reliable service. If they do not, guests will switch to more(prenominal) consumer cost-effective companies. Furthermore, as companies ferment in size, it becomes harder to keep footstep of the suppuration amount of customer information. If a beau monde does a brusque job of organizing and maintaining customer records and data, it can result in problems for twain the company and the consumer. This typography will focus on the atomic number 25 Mining and Manufacturing Company, more usually known as 3M, and how it repair its customer service and bring down cost by switch its management information system. Sources consulted include business journals and websites with facts and case studies on 3M. II. Company Description 3M, internationally completed in 1951, is a $16 million multinational company with its headquarters in Minnesota, U.S.A., with trading operations in more than 60 countries, and products s grizzly in or so 200 countries. (About 3M and MIS Quarterly) 3M offers products and work to the transportation, graphics and safety, healthcare, industrial, consumer and office, electro and communications, and specialty markets. (IBM good example take on 3M) 3M, a company known for its innovation, end slightly encourages employees to urinate new products.

30 percent of sales essential come, for each one year, from products less than 4 years old and scientists must drop 15% of their time trying to assume new ideas of their own. In 2001, 3M exhausted over $1 billion dollars alone on research and development (3M 2001 annual report). 3Ms corporeal culture revolves well-nigh creativity, initiative, innovation, and entrepreneurship. This extraordinary and innovative culture is more often than not responsible for 3Ms success. (MIS Quarterly) In conformity with having a strong need to make up innovation and creativity, 3M has a very decentralized corporate structure. It maintains over 40 business units that develop... If you insufficiency to get a enough essay, order it on our website: Orderessay

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